Find what you’re seeing below. Most of these can be fixed from the project page, and rendering is free, so a retry there costs nothing.
Storyboard
Link a song first
Pick a song in the bar at the top of the studio.
Could not generate storyboard
The song may have no lyric structure or length to cut scenes from. Open the project tools menu, choose Edit song structure, and add or align the lyrics. See edit lyrics for a song.
The storyboard screen went away and no scenes appeared
Check your notifications for Storyboard could not be created. A failed storyboard charges nothing, so start it again.
“Which part of the song?” didn’t appear
It only appears for shorter formats when the song’s sections have times. Full music videos use the whole song.
The new storyboard lost my look
Regenerating refreshes the style bible. Turn on Lock look in Style bible before regenerating. The old board is archived, and you can restore it.
Clips
A clip failed to generate
You may see Failed to generate AI clip or Clip generation failed. Try again. Use Generate again, or Retry failed at the top of the studio for several at once. You confirm the price first.
A notification says the content checker blocked a shot
The video model refused the shot. Characters that look like well-known franchise characters are often blocked. Reword What happens, or put fewer of them in the shot, then generate again.
Re-generate failed. Your previous clip is unchanged
Your earlier clip is still in place, and the render will use it.
This scene is still rendering
Nothing new started and no credits were used. Wait until it finishes, then ask again if you changed something.
A card seems stuck on Generating…
Reload the page. Clips keep generating when you leave.
The people don’t look right
Check that the members are in the cast and have likeness photos. See why images don’t look like us.
A person showed up in a B-roll shot, or was left out of a shot
Set Cast in this scene on the scene page. Pick Custom, or leave no one for B-roll.
Credits and permissions
You’re out of credits. Add more in Billing to keep going
Nothing started. Buy a pack, or upgrade, in Settings under Billing.
You don’t have enough credits for this
Your balance ran out partway through a batch. Scenes already done are kept. Top up, then use Retry failed.
Your role doesn’t include this. Ask a workspace owner for access
Your role can edit videos but can’t spend credits. Ask the workspace owner.
Couldn’t load the price, so nothing was spent. Try again in a moment
Wait a moment and try again.
If a generation failed and you aren’t sure whether you were charged, email [email protected]. See how credits work.
Takes and lip-sync
This scene has no performer on camera to lip-sync
B-roll and shots with no cast can’t be lip-synced.
Lip-sync failed
Use a clip with a clear, well-lit face, and make sure the song with audio is linked. See recorded takes and lip-sync.
Lip-sync only covered part of a long scene
It covers the first 10 seconds. Split the scene and lip-sync each part.
There’s no Record tab
Recording is only on Guided phone MV projects. Start a new project on that path to film.
Unable to access camera
Allow the camera for this site in your browser settings, then choose “Try Again”, or film elsewhere and use “Upload take”.
Failed to upload recording
Check your connection and that the file is a video under 500 MB.
A take looks out of time in the render
Record it again with the guide track playing, or lip-sync it.
Assembling and rendering
The Assemble button is missing
It appears once at least one scene has a clip. The Scenes view shows how many are ready, and “Next up” names the next scene. Generate or record a clip for one scene first.
Start render is greyed out
No scene has a clip yet.
Assembly failed
Choose Try again. If it repeats, check each scene’s clip plays on its own, and replace any that don’t. If you’ve left the page, a Video render failed notification tells you. Open the project and choose Assemble again.
Could not check the scenes. You can still try to render
The summary failed to load, and the render itself may be fine. Go ahead, or close and reopen.
Parts of my video are black
A scene with no clip in the middle leaves black for its stretch, so the rest stays in time with the song. One at the very start or end is left out, so the video starts later or ends sooner. A clip shorter than its slot does the same, and a clip only covers the first 15 seconds of a longer scene. Split long scenes, then generate the new parts. Deleting a scene in the middle doesn’t close its gap, so add a scene there.
Your video is out of date
Scenes changed since the last render. Choose Re-assemble.
My edits aren’t in the video
Edits live in versions in the Edit panel. Select the version and choose Render video. See assemble and edit.
My scene changes aren’t in my edited version
Ask the Visual Director to rebuild the cut, or use Re-assemble.
Export and posting
Assemble first
Export pack needs a final cut. Render one, then export. See rendering and exports.
Export failed
Try Export pack again. It’s free.
No connected accounts yet
Connect one on the artist or member profile.
Reconnect to allow posting
Use Reconnect beside the account, then post again.
This video is longer than your TikTok account allows
Trim your scenes down and render again, or post a shorter version.
Couldn’t post the video. Try again
Choose Try again on that account. Each account posts on its own.
Still stuck
Open Help & Support from your account menu, or ask your Support agent in chat. Say which project and which scene, and what the message said.
